At Kestika, we strive to provide you with a seamless shopping experience and stand behind the quality of our products. If for any reason you are not completely satisfied with your purchase, we offer hassle-free returns and exchanges to ensure your satisfaction.
Return Policy:
- Eligibility:
- Items must be returned within 2 days of the delivery date.
- Items must be in their original condition, unused, and with all tags and packaging intact.
- Personalized or customized items are not eligible for return unless they arrive damaged or defective.
- Initiating a Return:
- To initiate a return, please contact our customer service team at support@kestika.com to request a return authorization (RA) number.
- Include the RA number along with your return shipment to ensure timely processing.
- Return Shipping:
- Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.
- We recommend using a trackable shipping method and retaining proof of postage for your records.
- Refunds:
- Once your return is received and inspected, we will issue a refund to the original form of payment within 2 business days.
- Please note that shipping fees are non-refundable, and a restocking fee may apply for certain items.
Exchange Policy:
- Eligibility:
- Exchanges are available for items of equal or lesser value within 2 days of the delivery date.
- Items must be in their original condition, unused, and with all tags and packaging intact.
- Initiating an Exchange:
- To initiate an exchange, please contact our customer service team at support@kestika.com to request an exchange authorization (EA) number.
- Include the EA number along with your exchange shipment to ensure timely processing.
- Exchange Shipping:
- Customers are responsible for shipping costs associated with exchanging an item, including return shipping of the original item and shipping of the new item.
- We recommend using a trackable shipping method and retaining proof of postage for your records.
- Expedited Exchanges:
- To expedite the exchange process, you may opt to place a new order for the desired item while returning the original item for a refund. Once the return is processed, we will issue a refund for the original item.
Exceptions and Special Circumstances:
- Damaged, defective, or incorrect items: If you receive a damaged, defective, or incorrect item, please contact us immediately for assistance.
- Final sale items: Certain items may be marked as final sale and are not eligible for return or exchange unless they arrive damaged or defective.
Contact Us:
If you have any questions or concerns regarding our return and exchange policy, please don’t hesitate to contact our customer service team at support@kestika.com. We are here to assist you and ensure your satisfaction with every purchase.
Thank you for choosing Kestika! We appreciate your business and look forward to serving you again soon.