1. How do I place an order?
To place an order, simply browse our website, add desired items to your cart, and proceed to checkout. Follow the prompts to enter your shipping and payment information to complete the purchase.
3. How can I track my order?
Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this information to track the status of your delivery online.
5. Do you offer international shipping?
Yes, we offer international shipping to select countries. Shipping rates and delivery times may vary depending on the destination.
7. Are my personal and payment details secure?
Yes, we take data security seriously. Our website is encrypted with SSL technology to ensure that your personal and payment information remains safe and secure during transactions.
9. Can I modify or cancel my order after it has been placed?
Please contact our customer support team as soon as possible if you need to modify or cancel your order. We will do our best to accommodate your request, but please note that orders may be processed quickly, especially during peak times.
2. What payment methods do you accept?
We accept various payment methods, including UPI, Phonepe, GooglePay, PayTM, credit/debit cards, and bank transfers.
4. What is your return policy?
We offer a hassle-free return policy. If you are not satisfied with your purchase, you can return it within 2 days for a full refund or exchange. Please refer to our Returns & Exchanges page for more details.
6. How can I contact customer support?
You can contact our customer support team via email at support@kestika.com or live chat on our website. Our representatives are available [hours/days] to assist you with any questions or concerns.
8. Do you offer discounts or promotions?
Yes, we frequently offer discounts, promotions, and special deals on our products. Be sure to sign up for our newsletter and follow us on social media to stay updated on the latest offers.
10. What if I receive a defective or damaged product?
We apologize for any inconvenience. Please contact our customer support with your order number and images of the damaged or defective product, and we will assist you with a replacement or refund.