At Kestika, we strive to provide you with a seamless shopping experience and stand behind the quality of our products. If for any reason you are not completely satisfied with your purchase, we offer hassle-free returns and exchanges to ensure your satisfaction.
R
eturn Policy
Eligibility:
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Items must be returned within 2 days of the delivery date.
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Items must be in their original condition, unused, and with all tags and packaging intact.
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Personalized or customized items are not eligible for return unless they arrive damaged or defective.
Initiating a Return:
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To initiate a return, please contact our customer service team at support@kestika.com to request a Return Authorization (RA) number.
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Include the RA number along with your return shipment to ensure timely processing.
Return Shipping:
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Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.
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We recommend using a trackable shipping method and retaining proof of postage for your records.
Refunds:
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Once your return is received and inspected, we will issue a refund to the original form of payment within 2 business days.
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Please note that shipping fees are non-refundable, and a restocking fee may apply for certain items.
Exchange Policy
Eligibility:
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Exchanges are available for items of equal or lesser value within 2 days of the delivery date.
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Items must be in their original condition, unused, and with all tags and packaging intact.
Initiating an Exchange:
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To initiate an exchange, please contact our customer service team at support@kestika.com to request an Exchange Authorization (EA) number.
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Include the EA number along with your exchange shipment to ensure timely processing.
Exchange Shipping:
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Customers are responsible for shipping costs associated with exchanging an item, including both the return shipping of the original item and delivery of the new item.
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We recommend using a trackable shipping method and retaining proof of postage for your records.
Expedited Exchanges:
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To expedite the process, you may place a new order for the desired item while returning the original one for a refund. Once processed, we’ll issue a refund for the original item.
Exceptions and Special Circumstances
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Damaged, defective, or incorrect items: If you receive a damaged, defective, or incorrect item, please contact us immediately for assistance.
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Final sale items: Certain items may be marked as final sale and are not eligible for return or exchange unless they arrive damaged or defective.
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Incorrect or incomplete customer details:
If the customer provides incorrect address or contact details, resulting in a failed delivery attempt, the customer will be required to pay both delivery and return shipping charges before reshipment or refund.
Contact Us
If you have any questions or concerns regarding our Return and Exchange Policy, please contact our customer service team at support@kestika.com. We are here to assist you and ensure your satisfaction with every purchase.
Thank you for choosing Kestika! We appreciate your business and look forward to serving you again soon.
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